I'm doing an artistic walkway for a couple and just had a frustrating conversation with them separately. The wife met me at the job site and mentioned that she would like one arc in a tight spot near a step and the corner of the house redone so the planting bed looked more symmetrical.
Not a big deal to me, I'm willing to work with people and I know some folks are more visual than others. In my contract I state that I don't charge for minor corrections like this unless it changes the size of the project and I need to go buy more materials. So the wife wants a slightly dramatic change that would add about $100 to a $2600 project.
I mention this and she starts misting up telling me she remembered making the planting bed a major issue as we were laying it out and I was giving her an estimate. So I caved and just went with it. She told me she would be in a meeting most of the morning and I could let her know about my progress at the end of my lunch break.
I got everything "corrected" and just gave the husband a call, told him about the wife is going to be relieved that her flower bed is perfectly symmetrical as she said that was a sticking point to the project.
He replies: "I don't remember her ever saying anything about that planting bed, I want it torn out and turned into more patio space to put our chairs on."